Customer Service Policy

Welcome to our store. We are committed to providing every customer with reliable, transparent, and high-quality shopping experience. The following Customer Service Policy covers order processing, shipping service, tariff instructions, return and refund rules, payment standards, and customer support channels. All policies apply to all orders placed on our official website and are designed to protect the legitimate rights and interests of every customer while ensuring a pleasant and worry-free shopping experience.

1. Order Processing & Shipping Policy

All orders received on our website will be processed and arranged for shipment in a timely manner after successful payment confirmation. We maintain an efficient order processing system to ensure that every product is carefully inspected, packaged, and dispatched in standard procedures. Our standard shipping cycle is stable and efficient for global delivery. Once dispatched, the goods will be delivered to your destination within a reasonable international transportation cycle.

2. Tariff & Import Fee Policy

To deliver the best shopping experience for global customers, especially customers from the United States, we fully undertake all tariffs, import duties, customs clearance fees, and any other related incidental fees generated during international transportation and customs clearance procedures.
Customers will not bear any additional extra fees of any kind. All displayed prices on the website are the final consumer prices. There will be no hidden charges, additional customs fees, or unexpected costs after order placement. We strictly implement a transparent pricing and service mechanism to ensure every customer enjoys a straightforward and cost-effective shopping process.

3. Return Policy

We support a flexible and customer-friendly return service to fully protect your shopping rights. Customers can apply for a return request within our official return window if you are not completely satisfied with the received products, including but not limited to product texture, style mismatch, personal preference, and non-artificial quality problems.
All products sold on our site are eligible for return service under compliance conditions. Products applied for return must be kept in original condition, unused, unwashed, undamaged, and with complete original packaging and accessories to pass our return inspection standards. We strictly prohibit malicious returns and returns of damaged products caused by human factors.

4. Refund Policy

After we receive and inspect your returned items and confirm that the products meet the return standards, we will initiate the official refund process immediately. Our refund processing cycle is efficient and standardized. All eligible refunds will be completed within the official processing period.
The refund will be returned to your original payment account in full, including product payment amount and related prepaid fees. We do not charge any handling fee, deduction fee, or service fee for legitimate return and refund applications. If you do not receive the refund within the normal processing cycle, you can contact our customer service team for timely inquiry and follow-up processing.

5. Payment & Currency Standard

The unified settlement currency of our official website is US Dollar (USD). All product prices, discount calculations, order settlements, and refund settlements on the website are based on US dollars. The pricing standard is unified, transparent, and consistent, which conforms to the consumption and payment habits of American customers and global mainstream users.
There is no currency conversion fee or additional settlement fee during the payment and refund process. All order amounts are displayed in real-time and accurately, ensuring clear consumption and assured settlement for every customer.

6. Customer Support & Contact Channel

We provide professional and full-cycle customer support services for all pre-sales and after-sales problems. If you have any questions about product information, order inquiry, logistics tracking, discount activities, return and refund procedures, or other service-related issues, please feel free to contact us through the official channel.
All customer consultation and service requests are uniformly processed through our Contact Us page on the official website. Our professional customer service team will respond to your questions efficiently, provide accurate answers and professional solutions, and ensure every problem is properly solved.

7. Service Commitment

We always take honesty, transparency, efficiency, and professionalism as our core service standards. We are committed to providing safe, comfortable, and high-quality bamboo baby products for every family, as well as standardized, humane, and worry-free customer service. From order placement, logistics delivery, tariff guarantee to after-sales return and refund, every link is strictly standardized to protect the legitimate rights and interests of every customer.
We will continuously optimize our service system, upgrade user shopping experience, and adhere to the principle of customer first, bringing reliable and intimate shopping services to every global user.