Terms of Purchase

These Terms of Purchase govern all orders, purchases, and service interactions made on our website. By accessing our site, placing orders, and purchasing products, you agree to follow the following standardized purchase rules and service terms. We adhere to transparent, fair, and customer-oriented service standards to ensure a secure and pleasant shopping experience for every user.

1. Pricing & Currency Terms

All product prices, order settlements, discount calculations, and refund settlements on this website are denominated in United States Dollar. The currency standard is unified across the entire site. All displayed prices are final product prices, without hidden fees, mandatory charges, or additional service costs for standard purchase procedures. The pricing rules are consistent and transparent for all global customers.

2. Shipping & Delivery Terms

We provide global free shipping service for all products on our website. No shipping fee will be charged for any valid order. All orders will be processed and shipped within 1 to 3 business days after payment confirmation. After shipment, the standard delivery period ranges from 6 to 12 days, depending on normal logistics operation conditions and regional transportation arrangements.
We fully undertake all tariffs, import duties, customs clearance fees and any other additional costs incurred during international transportation and customs clearance processes. Customers are not required to pay any extra fees beyond the product price displayed on the website. All customs-related risks and expenses are borne by our store.
Once the order is dispatched, customers will obtain official logistics tracking information to monitor the delivery progress. Any logistics abnormality or delivery-related questions can be consulted through our official contact channel.

3. Order Modification & Cancellation

All orders enter the processing queue immediately after successful payment. To ensure fast shipment and stable logistics arrangement, order information cannot be modified arbitrarily after processing starts. Customers who need to cancel orders shall submit applications as early as possible before shipment. Once the package is dispatched, order cancellation will no longer be available.

4. Return Terms

We provide a customer-friendly return policy for all products purchased on our website. Customers are eligible to apply for product returns within 60 days from the date of receiving the items. All return applications must comply with our product return standards.
To qualify for a valid return, the returned items must be kept in new, unused, unwashed, and intact condition, with original packaging and complete accessories. Products damaged by personal use, artificial damage, improper storage, or missing parts will not be accepted for return. We strictly protect legitimate consumer rights while avoiding malicious return behaviors.

5. Refund Terms

After we receive and inspect the returned products and confirm that the items meet the return requirements, we will initiate the official refund process. The whole refund processing period takes 5 to 10 working days. The full eligible amount will be returned to the customer’s original payment account without any deduction or handling fee.
All refund settlements follow the unified US Dollar currency standard. The refund amount is calculated based on the actual payment amount of the order to ensure fair and standardized settlement results.

6. Product Related Terms

All products sold on our website are made of high-quality bamboo materials, featuring soft texture, good air permeability, safety and sustainability. All products are designed for daily use for newborns, infants and toddlers, with nature-inspired prints and multiple color options. We strictly control product quality and craftsmanship to ensure every item meets daily safety and comfort standards.
We try our best to ensure the consistency of product pictures and real products. Slight color difference caused by different display devices and light environments does not belong to product quality problems.

7. Customer Service Support

For any pre-sales consultation, order inquiry, logistics feedback, return and refund application, and other service-related questions, customers can contact our professional service team through the Contact Us page on our official website. We will provide timely and professional replies and problem-solving solutions for all customer demands.

8. Terms Update & Recognition

We reserve the right to update and optimize these Terms of Purchase according to service and operation adjustments. The latest terms will be published on this page in real time. Continued use of the website and continued purchase behavior after terms updates will be regarded as recognition and acceptance of the latest purchase terms.